With our clients coming from different industries and sectors, we recognise that each project brings with it a unique set of requirements.
Our case studies demonstrate some of the business challenges that have been set by our clients, and how our tailored approaches have resulted in effective and enduring solutions.
Higher Education and Student Experience
The University of South Australia engaged 6 Degrees Consulting to enable the development of a comprehensive Student Engagement Framework for UniSA.
Higher education is becoming an increasingly challenging industry with complexities arising from higher education reform, increased competition from new entrants into the Australian market, and for international students, greater availability of online study options.
6 Degrees Consulting met with approximately 200 students, staff and industry representatives through the facilitation of focus groups, designed to engage all members in effective dialogue to explore what is important for students, how they want to engage with UniSA, and outcomes they want to achieve during their studies.
Through this work, UniSA has a deeper understanding of what is most important to students, staff and industry partners, and therefore has a better understanding on how to gain greater student engagement across the University.
Customer-Centric Business Transformation
Resthaven recognised its progress and positioning in the industry would be best supported by up-to-date technology, systems, and processes, as it evolved with major sector reform.
As a trusted long-term partner, 6 Degrees Consulting aligned with Resthaven’s ethos to provide a high-quality framework and methodology by which to execute the ‘Ignite Program’ and provided the ongoing governance to support their complex program of works.
An audit and assessment highlighted necessary improvements and replacements in Resthaven’s systems, and a five-year body of work followed to deliver and implement a master plan and roadmap that ultimately saw Resthaven transition away from its core legacy system, toward modern, best of breed and scalable solutions that will sustain future growth.
6 Degrees Consulting considered how best to minimise disruption to business operations, and ensured the roadmap provided the largest benefits and return on investment while supporting the continuous improvement of customer experience.
Resthaven’s extensive transformation was supported by comprehensive program and project management, business analytics, customer analysis, benefits analysis and an ongoing training and change management program, to maintain stability throughout the transition.
6 Degrees Consulting ensured the desired level of support and subject matter expertise was maintained throughout the rollout and transition and continued this support post-transition.